For roadside emergencies, call 600 544060 — this line operates 24 hours a day, 7 days a week. For non-urgent enquiries outside business hours, submit the online contact form or email the relevant department. Responses to email and form submissions are typically provided the next business day. The Liva mobile app also allows you to manage your policy and track claims at any time.

Liva has a dedicated complaints and grievances process. Visit livainsurance.ae/complaints-and-grievances to submit your complaint, or contact the customer care team directly via the contact form on this page. If your complaint is not resolved satisfactorily, you can escalate to the Central Bank of the UAE’s Insurance Authority.

Sales and enquiries (800 772) are available Monday to Saturday, 08:00–20:00. Motor claims (800 774) operate Monday to Saturday, 09:00–17:00. Roadside assistance (600 544060) is available 24 hours a day, 7 days a week, including public holidays. Office walk-in hours are Monday to Friday, 08:00–17:00.
 

Liva Insurance’s Dubai head office is at 38th Floor, Burj Al Salam No. 2, Sheikh Zayed Road, P.O. Box 28648, Dubai, UAE. Office hours are Monday to Friday, 08:00–17:00 (during Ramadan: 09:00–15:00). The main phone number is +971 4 302 9800. Liva also has offices in Abu Dhabi and Sharjah.